Brian Z.

I wanted to book a room at Americas Best Value Inn. I googled the hotel and got several results. Not realizing that the site was a third party, I called them and made a reservation. They advertised a price of $61 but the total charge on my credit card was $91. Apparently they charge a $30 service fee. My wife came down with strep throat, and we couldn't stay at Americas Best Value Inn on the date of the reservation. When I called GetaRoom, they told me that this was a non-cancellable reservation and they would not give me my money back or modify the date of the reservation. I found the actual number of the hotel and called them to see if they could do anything. They said I should have booked the room directly with them, the room charge would have been $68 instead of $91. This third party scam operation provides no added value while charging extra fees for doing basically something I could have done myself. Do yourself a favor and call the hotel directly instead of using their services. Most hotels will match the price offered by Expedia, Hotel.Com, GetARoom, etc. I called the fraud department of my bank to lodge a formal complaint.