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Tried to purchase Data Recovery product for $69.95 and was charged $151.15 instead for a Toolkit that I never placed in my cart. Their customer service refuses to issue a refund unless I first re-purchase the Data Recovery that I wanted to begin with. Very deceitful. Make sure and read their refund policy because you're not getting one. Think twice before allowing these folks access to your computer hard drive!
Tip for consumers:
Beware of their no refund policy! Do business with someone else.
Brian S.'s review of dr.fone earned 3 Very Helpful votes
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Hi Brian. Thanks for sharing your experience. I understand it would be not acceptable if the customer was charged an amount that is not what he/she expected. It sounds like there is some misunderstanding between us, and we are eager to clarify this matter but we need to get more information.
Regarding our refund policy, please allow us to make an explanation as follows:
We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Based on this, our support is eager to give you some suggestions to take care of your concern, this was the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you have already contacted us, could you please send us your contact email or ticket number after receiving a request from Trustpilot? Our senior support will further look into it and then evaluate your refund requirement.
Your patience is highly appreciated!