Brianne M.

I have had 2 orders that were never fullfilled. The orders I placed included pictures and dimensions. I later received comments with questions asking for the dimensions. The comments were lost, as were the original dimensions and images. I shouldn't have to babysit orders for weeks and repeatedly provide the save info. I also ordered a table and chair cover and the bottom velcro straps ripped off within months. The cover blows around and collects water. I regret the purchase and need to purchase a replacement.

I've ordered many PB Kid products and been very happy with everything. Their dressers in particular are better made than items I bought in Wayfair that looked similar. I've been happy with the Blackout drapes, crib sheets, kids bedding, pillows, lunch boxes, and backpacks over the past 5 years. I've even made mistakes ordering monogrammed items and they've returned them even though they can't resell them. That said. Their shopping experience is a pain. The website has few filters and no reviews. Hitting the back button starts your search all over again. I often have issues applying promo codes or reward certificates. Calling customer service is a pain and hold times are slow. Shipping times are also slow, and are often 2-4 weeks for delivery. The unique and aesthetically pleasing items keep me coming back but I hate using their website.