Brian G.

I ordered a Galaxy S8 that was advertised as "new open box". The phone I received was obviously well used and broken. They ignored my requests for a return label so I had to file a chargeback with my credit card company. Finally, 6 weeks later, they issued a return label. Now I received an email back saying they received my return and will be charging a 15% restocking fee. So they actually have the nerve to try and charge me $45 to return a phone that was falsely advertised!

What a pathetic company. I've tried using them a couple of times throughout the years (mostly because I found coupons) and the flowers they've sent each time were already dead. This time I finally complained and asked for a refund. For 4 days they gave me the runaround claiming it had been processed when PayPal clearly showed nothing had been sent. When I contacted them again afterwards they insist it had been sent and to contact my financial institution. That's not how PayPal works! Finally had to file a chargeback to get my refund. Absolutely pathetic company and I will never deal with them again.