Brett S.

I ordered the Julie doll on 10/10/21 for a birthday on 10/21/21. The company immediately took my $ and I never received any more updates. I emailed customer service on 10/19/21 with no response, contacted customer service by phone on 10/20/21 and was told that the item was still in the warehouse. I explained that the gift was for a birthday on 10/21/21 and I wanted a refund since nothing had been done the whole time. The customer service agent then said American Girl has a policy that I needed to wait until l10/22/21 and if I hadn't received the doll by then I could call and have my order refunded to me. I then emailed customer
Service right sway and reiterated that the American Girl policy was garbage and a bad business practice. Customer
Service never responded to me but instead supposedly shipped the doll at 5:25pm of the birthday. Pure laziness and terrible business practices for a place that charges $153 for doll. Stay away from this place, other vendors put them to shame!