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I bought 2 different Hats, the morons packaged the hats in plastic, gee i wonder how many boxes were laid on top of them. Seriously, if i could give -5 stars I would. Where is the picture insert? Love to show the crappy packaging and the crappy hats i might as well toss away
Brent M.'s review of NewChic earned 10 Very Helpful votes
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Dear Brent M.,
Thanks for your order and we are sorry for the inconvenience.
For the hats you received, we are sorry that they arrived wrinkled. Before we forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps below to make the claim.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.