Brenda T.

I placed an order on 2/28 and paid additonal for the expedited 2 day shipping. Upon checking my tracking number it still reflects at the stage of label creation so I reached out to Matte Collection via email as they do not offer any other way of communication and was told the shipping carrier (Fedex) has been having delays and to reach out to them because it is out of their hands. Upon reaching out to Fedex they confirmed that the label was created by the company but the package is not yet in their posession which is why my tracking still shows no movement 10 days later. I reached back out to Matte Collection to request my package be sent out with expedited shipping as it should have been in the first place or to see if it can be cancelled and fully reimbursed to no response other than if my package doesn't ship out at then end of NEXT week, then they will then reship at that time. So I pay for expedited shipping to get a bs response of blaming it on the shipping carrier to having to wait more than 2 weeks before MAYBE getting my package reshipped. They bathing suits and coverups are gorgeous however, the customer service is terrible. Why offer expedited shipping and then hold onto my package without even looking into why it has not yet been shipped out and instead of finding a resolution, pawning me off to Fedex just to have to circle back to Matte with no answers outside of wait and maybe we will reship.