Brendan O.

I have had an investing account with Acorns for a couple years now with no issue, but recently I get my round ups restarted, open a retirement account, and a checking account with them as they were offering a couple promotions. Well as soon as my direct deposit confirms to my Acorns checking account and my debit card is activated, my ENTIRE account is suspended because suddenly they are "audited" and need to confirm my address. They didn't halt transfers, or restrict a couple features, no they completely suspended my entire account refusing me access to even SEE my own account balances or check on ANYTHING. I supply them with a renter's insurance policy bill, internet bill, home security bill, water bill, energy bill, and gas bill, all in my name at the address in question. They state that it will take 1-2 days to review, completely unsatisfied with that answer I go to their site to chat with a live agent. It takes almost 30 minutes to get a live agent who does nothing but says my ticket has been submitted to an "internal review team" and will take 1-2 days before I can access my account again. Still unsatisfied, I call them and wait on hold for 2 ENTIRE HOURS, to be told the same thing and when I ask to be directed to this "internal review team" I am told that they can't be reached but my ticket will be given the "highest priority". How is a high priority supposed to mean anything when you can't even reach these people? How is this acceptable that I have an account about to receive my entire paycheck and I can't access it to pay any of my bills? I won't be able to see my money and confirm it has been deposited, I won't be able to access it for groceries, bills, rent, or gas, and I can't even log in to withdraw from my accounts so I can cancel them and take my business elsewhere. Completely unacceptable service from a financial institution. Steer very clear from Acorns.