Brenda G.

I ordered a 139.00 Calvin Klein dress for a church function. Eight days later the dress arrived, balled up and stuffed in to a small plastic envelope. Which was ok since the fabric is not vulnerable to wrinkles. When I opened the envelope, the slip lining fell out of the bag. It was not attached to the dress as it should have been. Further inspection revealed that the zipper was broken in its open section. Since the delivery took so long, I now have no time to order anything else. I called Belk and the first rep was very nice and said he would look for something similar and if I liked it, he would over-night it to me. He was to call me in an hour. He never called. After 1.5 hours, I called back. This time I was met with rudeness. This guy explained that there is no way they could "look for something similar" saying that their system does not work that way. The return was processed, but nothing else was entered. He told me that I needed to go out and find something else. I offered to have the dress altered if I could get reimbursed and after putting me on hold, he said they could not do that either and I needed to go get something else and he was the only one advocating for me in telling me to get something else. I don't understand how items could be sent out without a quality check and there is never a need for a rude tone or lies. That was my first and last order with Belk. I have several items in my cart that I am deleting and I'm blocking their messages.