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On my last review, they responded saying theyve been emailing me and the costs, etc. To receive my package cost over $50 CANADIAN. Because the only reason Im using this service was because I needed something shipped to CANADA. So stating what one of the numerous charges were in US dollars is irrelevant when there numerous others. Now, I emailed and called this company NUMEROUS times to confirm I would choose the shipping costs. I would have rather waited 3 weeks for my package and saved $40. Each time I was told that the membership I was looking at I would choose everything. INSTEAD, they charged my card $38 Canadian dollars for shipping, and even though I was told that would be the only charge, there were additional fees after the fact for $15 Canadian dollars. Meaning I paid over $50 for shipping UNWILLINGLY and UNKNOWINGLY for a pair of shoes worth $30. Thats absolutely absurd. And once again the customer service is an absolute disgrace, though Ive been emailing with them for over a week now, I am still getting the exact same response refer to our terms and conditions. Instead of telling me to refer to the terms and conditions maybe they should tell that to their employees who wrongfully directed me to using their services with incorrect information about their processes. Must feel great to build a company on taking other peoples money.
Tip for consumers:
On my last review, they responded saying they’ve been emailing me and the costs, etc. To receive my package cost over $50 CANADIAN. Because the only reason I’m using this service was because I needed something shipped to CANADA. So stating what one of the numerous charges were in US dollars is irrelevant when there numerous others. Now, I emailed and called this company NUMEROUS times to confirm I would choose the shipping costs. I would have rather waited 3 weeks for my package and saved $40. E
I purchased online. I ordered 3 items. A jacket, a maxi dress and a romper. I am always a small or xs, still I referred to the size guide because this was my first experience ordering from showpo. The jacket was huge with tiny arms, I could barely move my arms. The romper was a sequin low cut one, super gorgeous online, in person it opened wide exposing my entire chest/stomach. There is no way I can wear it ever unless I got it completely remade. The maxi dress says it's a small and I could fit about 2.5 of myself inthe dress. Originally I had everything in xs and actually changed to a small because of the size guide and the measurements listed.
It said it would be free shipping but I had to pay over $50 on a $275 order to even pick it up, then to find not a single item fit. I contacted them and of course they will not offer refunds or return shipping labels. So i would have to pay over $50 to even send the items back and then another $50 to pick up my new items from the store credit.
Hi Braydee,
I am so sorry to hear that you were not happy with the items that you have purchased, we definitely don't want our lovely customers to feel this way. Our size guide is merely a guide for our customers, It is not actually specific to every product.
We do try our best to avoid out customer having any customs charges on their order, we do offer a duties calculator through our site that does specify if it is likely for your parcel to attract such fees. My colleague April has emailed you offering either a store credit or a refund for the cost of the duties on your parcel and we did not receive a response regarding this. We do state on our site that for any change of mind or incorrect sizing it is just a store credit and the customer does have to cover the cost for this to come back to us, it is definitely a cost we would love to cover in the future but it is just not something we can offer at the moment.
We do value this feedback and it is definitely something I will pass onto our management. I thank you for taking the time out to write this review.
Braydee P.'s review of MyUS earned 2 Very Helpful votes
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Hello Braydee,
We are truly sorry to hear your experience with your shipment did not go as you expected. We always want you to be happy and we apologize if this was not the case.
When reviewing your account, we can see that we sent you a shipment on 20-September and it has been delivered to the address you provided on 25-September. You were charged $27.35 for the weight cost of 2.60 lbs. This is the lowest rate MyUS has and it can be reviewed at our website as well: https://www.myus.com/pricing/
Our credit card department is currently in contact with you regarding the dispute you have placed and a Supervisor has been in contact with you. Please reply the email so we can continue to assist you and resolve this for you. We thank you for your time and feedback.