I ordered for my elderly Mom. The person on the phone was very hard to understand but assured me the shipping was free. When the total was higher than expected I asked him to break it down. He again told me the shipping was free but there was a charge for postage. I told him it is the same thing and he kept saying shipping is free. I believe that most customers are elderly and they are being taken advantage of. We used this service for convenience but found that because of their "hidden" charges, we can find the same products for much cheaper... almost half at Walmart!