Same thing happened to me, and I warn people about this stuff all the time! I have called numerous times as soon as I noticed the debit from my checking account, always on hold for over 30 minutes; never get ahold of anyone; emailed them 10 TIMES! Found contact info on their website that GUARANTEED you an answer within 30 minutes; still waiting for a reply 3 hours later. I cannot believe this has happened at all, much less during the holiday season when $149.99 if a lot of money! Threatened them with Attorney and BBB. We'll see what happens...