This was my first experience with these types of websites. At first I was quite happy with my purchases and when something didn't fit they quickly credited my account and told me to donate the item, not return it. The people that I spoke to on the phone were always friendly and pleasant. You have to read the sizing very carefully and always order larger than you would normally wear. However after ordering numerous clothing items I found the sizing and quality to be too inconsistent, and never pay attention to the MSRP, it means nothing. I found the jewelry items to be much nicer and of good quality, also accessories like purses and scarves. The set of sheets that I ordered were great. After calling numerous times about clothing items of poor quality and fit they changed their return policy and by the time I paid all the return fees that were tacked on, I might as well have just donated it. The site is okay but just be very careful of what you order, recognizable brands are the best.