Bob R.

Purchased an Omega men's watch listed as 14k gold with a loose crown. The watch arrived and is gold filled and the crown has part of the broken stem still attached. So now I'm stuck with fixing the stem and replacing the crystal and whatever else arises just to hopefully get my money out of the watch. Goodwill of Sacramento Valley says they changed the listing once the error was noted... then how is the listing still the same when I open my account and review the listing? This is not an exception anymore, but more often the rule as Goodwill sells items they can deceive buyers on through their auction site and then refuse to give refunds.

I've won auctions at several EBTH locations in the U.S. and for the most part been happy. With that said, the Cincinnati location is terrible after the sale! My latest purchase has led me to the conclusion that I WON'T ever buy from them again. I bought a watch box and after 14 days I am still waiting for it to be boxed up for shipping... POOR CUSTOMER SERVICE once you've paid!