DO NOT use this company! My first pair was nothing as I ordered. Returned. My 2nd replacement was pretty much the same mistake as the 1st. I don't think these people understand English very well. I wanted a slight tint on lenses and on my replacement 3rd order I found out they could not do this, more of a sunglass tint. Wasn't told this in the beginning or I would not have done business with these people. Coulda' gone local, got what I wanted for a lot less! Live and learn. I wasn't able to get a complete refund so I had to buy or lose my money. My replacement 3rd pair finally arrived, it was close to what i wanted but no tint and frame sits crooked on my face. Pitiful.
My response to response: On my first order I did explain "no prescription at top & reading on bottom. With slight tint. The entire lens was reading with dark tint. 2nd pair pretty much the same. I could not get a refund and the price kept going up because they said I needed this and that. I was not told about the inability to give me the tint I wanted until the 3rd pair. Again,... pitiful
Hi Bobby,
It is very important to us that our customers love their new glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that you had originally ordered reading glasses and returned them for store credit. We received your request for a non-Rx upper segment of the lenses and notified you that you would need to place the order with multifocal lenses. However, the order was placed again with reading lenses. While your second exchange order was placed with bifocal lenses and the upper segment was produced without a prescription as requested, we did notify you that we could not produce the tint you desired.
For information about frame adjustments, please click on the following link for useful tips: https://www.glassesusa.com/how-to-adjust-your-frames-at-home
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Our apologies for any inconvenience.