BM S.

Livid that I spent 3 days waiting for collections, only to see the system update to show attempts were made. You can only contact them through Live Chat - if you can find the link, which is well hidden. Best to imply you're after a claim and it comes up. No one called to say they couldn't find the address. We have CCTV. They did not turn up. Very stressful. My stress through frustration was too much and I eventually used horrible Hermes, who also never show up, and had to carry large, heavy box to drop off point of theirs. So inconsiderate regarding consequences of failed collections. Still fuming and unhappy. Parcel took 5 minutes to book, but I spent ages chasing. Lost so much time.