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I placed an order with Newegg on 3/3, and noticed that Newegg hadn't even shipped it by 3/7 - so I contacted Newegg customer service to check on the status, as I really needed this part ASAP.
I used the Newegg customer service chat option, and was put in touch with somebody named "Iverson" after a short wait. Iverson assured me that my item would ship soon, and that I would definitely have it before 3/13. That is still a very long time to wait compared to Amazon, but I didn't cancel the order because as long as I had the item by 3/15 I'd be ok.
I checked the shipping status this morning, and Fedex indicates that my item will arrive on 3/19. That is nearly ONE FULL WEEK after Newegg's customer service rep promised that I'd have the item by, and is well past the date that I actually need the item by.
The Newegg CSR simply lied to me to prevent me canceling the order! I'll never deal with a company this dishonest again - the same item was a few dollars more on Amazon, and Amazon consistently gets items to me within 48 hours and has excellent customer service whenever I need it.
Bill K.'s review of Newegg earned 2 Very Helpful votes
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Hello Bill,
I am so sorry to hear about the shipping issues you had with your order. Please send us a private message with your order information and full name so we can take a look into this for you.
Thank you,
Louis [Newegg Support]