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Empty promises to help fix broken case fans. Fan issues from delivery to weeks later without help!
* responded here and I did reach out to him. A few days later he responded offering help which I asked for and there has since been zero follow up. Just seem to be getting strung along. Well, another week gone by and I have had zero response to my problem with the case fans. Thanks XIDAX!
It is now 10/20/23. After multiple attempts to reach * and the CS team, crickets. Empty promises with the only resolution offered is to send the Unit back. CRAZY!
*Personal information redacted by admin
Tip for consumers:
The lack of follow up was only present before the product shipped when I threatened to cancel my order. Tech support and Customer support have lied all of the way through in an attempt to fix the broken fans issue. The computer came with a loose fan bridge connector which took an extra pair of hands and a couple of days to fix. Xidax's response was for me to return it at my cost or just deal with it. Now I am slowly dismantling the PC to find the fan control board and the possible defective fans
Products used:
Computer
Bill C.'s review of XIDAX earned 2 Very Helpful votes
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Empty.
Hey Bill,
I would love the opportunity to speak with you regarding the service you have received since the last time we spoke. The system should not have to come back to us at any cost to you, but entirely covered as the issues have persisted since the system was received by you. Please feel free to reach out to my number that I had already provided to you so we can discuss what need be done to make this situation right.
I do apologize for any negative experience you have had either with Tech Support or Customer service and appreciate the feedback here as we are always trying to better ourselves.
Thanks in advance,
Jesse M
Customer Service Manager.