Bhanu J.

Have an on an on-going issue I'm currently having with Antonline in regards to an potential identity theft, data breach, or mistake on Antonline part which occurred on Antonline with my information. I'm hoping it's the latter of the three and Antonline can help in addressing my issue. I do have a police report generated and investigator ready to reach out to Antonline if I'm unable to solve my issue through Antonline first.

On July 14th I placed an order for a PS5 for the first time through Antonline and a few hours later I received the following email from David Miller:
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I'm sorry, there is a strict limit of one per customer on this item. Additional transactions have been canceled.

Please allow 48 hours for order systems to update. Each payment processor (Visa, AMEX, MC, PayPal, Amazon Payments, etc...) is little different. Refund to your account is usually within the week.
David Miller, Support Manager
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I was immediately alarmed and confused – this was my first time ordering through Antonline so I definitely could not have placed an order before. Initially, I assumed the order was cancelled because I had received two "order confirmations" with the same order number and the system thought it may have been a duplicate. I emailed support team a few times and finally two days later I receive the following email:

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I am very sorry you are unhappy. We have a one per customer and show an order for a PlayStation in June. This order was canceled as noted.
The Support Team
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Needless to say, the response itself was very underwhelming but more so, I was very concerned as I never placed an order from Antonline before. The fact the support team mentioned I ordered a Playstation in June is simply not true. I called the authorities and got a police case generated and identity theft investigator assigned to inform them someone had used my information to order something online with my name. I was recommended to reach out and get more information and so I followed up with Antonline customer support for the Order number in question which was placed in June and received the following email:

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Hello,
Your order from 6/25/2021 is order #REDACTED.
Thank you,
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Again, in my opinion, a very underwhelming response with no care taken or sense of urgency as I mentioned I may have been a victim of identity theft.
After looking up the details of the Order # I noticed the address was to another resident in my building.

Which now makes me believe that whoever cancelled my order may have thought the address was for the same person when in reality, I live in a very large apartment complex. I'm in an apartment building and my unit number is different than the resident. If the support team canceled my order due to this "assumption" this is major mistake and I would like Antonline to make this wrong a right. However, if the other resident actually used any of my information as part of the order, I need to know – and customer service has not been helpful as I would need to press charges.
Needless to say, I've been having a horrible experience with customer support and I'm constantly told to just email the support team, which I have been, but they have been very unhelpful in this matter with no sense of urgency or care taken.

Checkout problems, also concerning from a security standpoint that I can copy the URL and send it to anyone and they will have the same information populated. Good items