B F.

Other positive aspects of company/website are outweighed by their failure to alert you when an item you ordered and paid for is back-ordered and may not come for months. That happened to me with a bike hitch I ordered from them in early July 2020 (for a late August trip) for which their site told me the date, 3 weeks hence, that was my "estimated delivery" date. I reasonably took that to mean it may not come that date, or maybe even not that week, but that the seller has or has confirmed access to the item, and that I'm going to get it somewhere around then. Well, that turns out not to be the case. Now tomorrow's September 1 and I've been told they actually never had and still have no clue when the manufacturer will send them the item and thus when I'll get it. Had I known that was the situation, I would have ordered a different hitch that I could have received sooner.