Betty W.’s Reviews of Adore Me & more

Betty's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

27

Contributor Level

Total Points

Lingerie

1/13/17

The underwear didn't fit. The material was very scratchy and cheaply made. I tried to unsubscribe many times, then finding out they were still billing me for months. When I finally (hopefully) unsubscribed for the second time, it took me an hour to get the job completed. I spoke to customer service twice because the directions were hard to follow. It should not have been that difficult.
I'm a very unsatisfied customer. Please think twice about ordering from any company. Now I choose to only order from Amazon.com.

Comments (0)
356K Views

Helpful (1)

Thank you

Adore M. – Adore Me Rep Over a year old

Hello Betty,

Thank you for your review!

First of all, we would like to apologize for any inconvenience this unfortunate misunderstanding regarding the Adore Me VIP may have caused.

Furthermore, we would like to explain how the membership works. The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase. VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST), may change their minds and are free to shop any item in their showroom throughout the month.

Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits (all information presented above can be accessed here: https://www.adoreme.com/how_it_works)

Customers are able to unsubscribe online, directly from their account and are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.

Furthermore, to address your concerns, be able to verify this situation and help you in the best way possible, please don’t hesitate to contact us at help@adoreme.com.

We are looking forward to hearing from you as we want to help you as quick as we can.

Best,
Adore Me