Beau C.

I decided to gives Conns a shot last week and purchased some major appliances as my washer went out after 19 years.$7800 worth to be exact. The purchasing process went fine my saleswoman was super nice so we set up delivery for 1/26/24 earliest time available and was told that someone would be calling me and texting prior to delivery. Now I am at work today.many meetings and around 215 pm I check my messages.I have a text to confirm my delivery.3 of them.so I go ahead and confirm and the date of 1/26 has now changed to 1/29 as soon as i hit confirm.I am now trying to figure out what has happened and find out that the text confirmation has to be confirmed before 1PM or else they forfeit your delivery according to my wife who called them when I told her...I am pissed now.it is only 230 in the afternoon and I have NEVER had some secret confirmation deadline that I had to confirm by or else.Yet here I am.so I go to my email.there is an email confirmation sent at 1130 am that says you must confirm your delivery by 545 pm local time for my 1/26 delivery.so I confirm it thinking this sounds more reasonable.I then call the number to confirm my confirmation and I am told no.we moved you to Monday.now both me and my wife have scheduled to be off tommorow and we don't have a washer or dryer or refrigerator in advance of the delivery tomorrow. They tell me it's policy to cancel if they don't hear from me by 1 PM mind you.I cannot belive what I am hearing and tell them I want this resolved.I am not being unreasonable. They tell me they will call me back.an hour passes no call.so I call them back.she tells me the same thing and I am just getting more passed by the moment. This is how customers are treated.like second class citizens I guess.she calls me back about 20 mins later with Conns Store on the line.The manager begins to tell me that yes they changed the delivery date.and that I should have answered the phone on time.once again not knowing about this 1 pm deadline. I tell her I know how to fix this.I will come get my own appliances and I want my delivery fee back as I need these items haven't had them for a week.washer dryer and refrigerator.Instead of trying to fix the issue she continues to cut me off and talk to me as if I am a 5 year old and tells me it's Monday or nothing or that I can come pick something up off the floor if I want something now.so now I am stuck paying a delivery fee for items that will be delivered 4 days later, and the people could care less about us. I am sure this will be the last time for me and I plan to write their corporate headquarters about this incident. I am 54 yrs old and have never disrespected people like these people have done to me or my wife.I have to solve problems all day long at my job as a professional.These people obviously have never had to solve a problem as professional management.Just blame the customer CASE CLOSED. Pathetic!