Basil A.

I have been charged for Britbox on a monthly basis by EE even though I never agreed to this add-on. The customer service from EE has been really poor and I have tried again and again to have the add-on removed with no luck. I have been charged £5.99 monthly for an app which I don't use and EE have been most unhelpful in dealing with my complaint about Britbox as an add-on. Britbox is not an app I use and I'm not interested in being charged unfairly for this add-on by a large mobile provider making too much money out of customers like me. Not impressed with Britbox and I'm not surprised to see there are many negative reviews on their customer service.

I have been with EE for 4+ years having taken 2x24 month contacts with EE. The service has been terrible and the phone not very good. A 32GB iPhone 7 is not a good deal. EE has applied an add-on without my permission and this has been really frustrating and expensive. I have tried to have this add-on removed several times and the customer service has been terrible. The customer service agents have been really rude and unhelpful. They are only concerned with making money out of the contract and I am convinced that leaving EE is a good idea. I wouldn't recommend taking out a contract with EE. They are not competitive and you will be sold a crappy deal which you wish you never agreed to.