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We first subscribed many years ago when BritBox was first available in Canada. Today we cancelled due to complete frustration with BritBox's inability to provide reliable viewing. We're on fibre, 250mbps, so there's no issue at our end; nor do we have any problems with our other services. BritBox however... We're now in the midst of our third in as many months of the inability to watch BritBox. So far this month we've lost 15% of our viewing days because BritBox refuses to recognise our log-in. Their Chat support is useless and the promised call by their Tech Support folks has yet to happen... now going into day 3.
Tip for consumers:
Great shows, abyssmal tech support/reliability.
BritBox claims to offer the most British content because it's a collaboration between ITV & BBC. Unfortunately many of their shows tend to be old productions including '70s & '80s which come across as "dated" instead of "nostalgic". After 4 months of "coming soon" a new series consisted of only 2 shows — turns out that's all the producers produced; other shows have also been "coming soon" for months with no actual date provided — meanwhile BritBox seems to be flooded with "dreck" from the '60s & '70s. The most recent frustration for anyone accessing BritBox through AppleTV is Britbox's unannounced change to how the Apple remote functions — for us it meant 3 days of no access until BritBox got around to responding to my email. A simple email to their subscribers PRIOR to the change would have prevented a lot of anger & frustration; BritBox's reply to my query included "... it has been hard to get in contact with us due to such a high volume of requests..." You think? Fortunately for us we also have NetFlix & AcornTV.
I ordered an item on Nov. 7 for my wife's birthday at the end of November. Several days after placing the order Bauer's tracking still showed "in process"; when I contacted them I was told that the item was actually out-of-stock until Dec. 2. This was too late for her birthday, but would work for Christmas so I made some adjustments. On Dec. 3 I contacted them again by email as the item still showed "in process" and I needed to know if I would receive before Christmas or should I cancel the order. The first response from Customer Service was that the item was "in process" (hardly helpful or informative); I sent a second message saying that they hadn't answered my question and only told me what I already knew. Second response said they had received their stock and that my order was being prepared for shipping. ONE WEEK later it still hadn't been shipped although Bauer issued a Tracking Number on Dec. 10 which wasn't valid and didn't provide any tracking information. This was followed a day later with a second message quoting a Canada Post Tracking Number that said they CPost had received "electronic notification" from Bauer about my item and would deliver it on Dec. 14. No package on Dec. 14 and new info from Canada Post that item would now be delivered on Dec. 16. However, upon checking the tracking history, my item WASN'T actually in Canada Post's possession until Dec. 15. I finally received it on Dec. 21 — 7 weeks after placing the order. I will never order from Bauer again.
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I bought a 1-year Britbox gift subscription for my wife. Apparently, there is a provision buried...
