Barb S.

Bas Bleu used to be one of my favorite catalogs to shop from, and reaching Customer Service was easy and convenient. At some point in the last six months, that has all changed. On Jan. 26th, I ordered a gift certificate to be sent to my email address. A week passed, and no gift certificate—but my payment was processed. I called Customer Service (which has been outsourced overseas along with the ordering department) to find out where my gift certificate was. They didn't know and they didn't know why it hadn't been sent out. They then offered to send me a paper gift certificate in the US mail. Another week passed, and still nothing from Bas Bleu. I called today and talked to two different people, who both assured me it had been mailed on Feb. 8th. One of them asked if I had checked my mail today, and didn't believe me when I told them I had. (It would take more than two days to travel across the country from Ohio anyway.) They now say I should have it by Feb. 21st which is nearly a month from when I ordered it. They will quickly process your payment, but good luck getting your order fulfilled! I have also used the email contact form on the Bas Bleu website which says you will receive a response in 24-48 hours. Ha! The company has never responded to that email. Maddening, disappointing, frustrating. I will NEVER order from Bas Bleu again.