Ingrid C.

My Bas Bleu experience was very poor. I ordered an Advent calendar for a friend thinking two weeks would be plenty of time for shipping. She didn't receive the calendar until 4 days after Advent. I paid roughly $11 for standard shipping, and the site said it would take 4-6 business days for delivery. I kept watching the tracking and contacting customer service as the first day of Advent came and went. Customer service and supervisory customer service said they couldn't do anything about it, and that if I was having a shipping problem I would have to contact the shipping company myself. They said they wouldn't doing anything to help me until 13 business days after I placed my order, which would be today. My friend received her gift yesterday.

I am super disappointed, especially when there are so many ways to order things with free shipping, and when customer service can be so helpful these days.

I will never purchase anything from Bas Bleu again.