Barbie D.

While I was excited to get 45% off as part of the sale currently running, I did sign up for emails when prompted as it indicated I could get 25% off my first order by doing so. However, upon checkout it would not take that promo code at the time of this particular purchase. I was thinking it would give me an additional 25% off, as there were no restrictions listed at the prompt site, nor in the email sent when it gave me the code HighFive25. It would have been nice to know going in that it was not going to give me 25% off. Other than that, it was fairly easy to navigate through the ordering process. Just hoping we measured all correctly and can't wait for our blind so come in.

I placed an order for luggage tags, and upon looking further at the other options, I found tags I WISHED I had ordered. I emailed the support team the next morning, and immediately received a reply; however, as I followed the cancellation directions they gave me, I could not get my order to cancel. I emailed my frustrations about the directions as time was ticking away, thinking that I would just have to live with my mistake. Imagine my surprise when I received an email the following morning that my order had been canceled. I placed a new order, am waiting on it to arrive, and am sure it will perfect. Alex in support went above and beyond to make sure that, what I know was MY MISTAKE, was completely resolved. Thank you.