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After I left a negative review in November, Nancy Richards got in touch with me and has offered me free lifetime membership plus access to the Elite dog Club. There are one on one training calls which I find very useful. I am rescinding my original review
1 star is too good for this company. I ordered an item from Amazon with guaranteed one day delivery. The item was never delivered although the tracking says it was. 3 days later their so called investigation was completed and I received an email stating " your item was delivered" Duh, isn't this where I started from--no delivery. There was no explanation of the investigation. After another 20 minute wait on hold I finally reached someone, who refused to give me his name and then transferred me to Amazon. Bottom line-- I am still without my item and will have to work with Amazon for a refund. I can't believe Amazon uses this company, I have not read one good review. Many complaints are similar to mine-- items supposedly delivered but never really delivered. Someone is making money on this
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Hi Barbara, Sorry to learn you had a bad experience with us. Whenever a customer asks for a refund, we honor it - no questions asked. Request you to kindly send an email to info@trainpetdog.com and I will personally trace your order as well your emails and customer service tickets to verify why did this happen. Apologies for this.
Regards, Nancy