I have had a little trouble updating my card. I had received a notice and immediately go it on it however something didn't take right. I emailed with them my concerns and you know they were so nice and their courtesy as well as understanding what the problem was and actually helped me get the darn thing updated. A big thank you to the staff at been verified. I truly enjoy using this site to check on addresses, date and animal / house sitters. Thankyou to the staff for understanding my disability, as I do suffer from a traumatic brain injury which leaves me in a memory fog. They totally understood and were very honest and together our cooperation got the problem fixed, updated, and well on my way. Thankyou