Barbara B.

Scammers get better customer service than the customers that get scammed. The first time I was scammed, I purchased a laptop. The minute the purchase was complete the seller marked as shipped. Then proceeded to message me several times, I believe asking me to pay outside of Mercari, because admin kept deleting her messages. After several days of tracking not available, I messaged seller and Mercari. Seller never responded. Mercari informs me that the seller said she did ship the package. I believe it was about 2 weeks later that they finally closed the case. Silly me, I figured since in all the years of buying and selling online, and never been scammed, it wouldn't happen twice. Very next purchase, scammed again. It took 2 weeks to be delivered, to find dead pixels on the screen and the disk drive doesn't work. I got a total run around. They had me send pictures 5 or 6 times, through the Mercari site, email and text messages. Then they closed that case and opened a new one for the same purchase, and requested the same pictures again. I sent them 2 more times. After that they quit responding. I opened a case with PayPal. I'm sure they will resolve soon. Meanwhile this is a message I received from Mercari "The PayPal account associated with this Mercari account has recently initiated a payment dispute.
Moving forward, if you would like to have a transaction cancelled, refunded, or need to request a return, please contact us via the Help Center before reaching out to PayPal. In most cases, we are able to cancel the transaction or issue a refund faster if you contact us directly.
Please note that additional disputes filed through PayPal instead of Mercari could subject your account to suspension, review, and termination"
Thank you for your cooperation.
Team Mercari" (as if I would ever purchase from them again). I am so grateful for PayPal. Thanks

I opened an account. Paid off everything in 3 payments instead of the year or so I could have taken on the first purchase. The 2nd purchase was for $150, paid in 2 payments. Nothing changed from the day I opened my account. Coronavirus struck, They canceled my account. Unbelievable!