Avril J.

I originally bought some of their products on poshmark. Yes, I know that's taboo. Their products are expensive. But, I really like what they're about. I want to support American companies I love the idea of crowdfunding. They don't have a nap. The website can be hinky and glitchy. I ordered some shoes and they were in pre- transit for 10 business days. I sent an email and got no response. I tried to use the chat option on the website and it did not work. I did leave a direct message in the customer service page. They explained that oversold the product and they did refund me instantly. But it's insane that it took 10 business days for this to be noticed. That's almost two weeks in real life. I also pre-ordered some pants that we're going to be available in September. That wasn't clear when I ordered them I thought they were available immediately. Regardless, I stuck with it. They finally been shipped 15 business days later. They use snail mail. Expedited shipping cost extra. I've dealt with other small companies before. I buy on Etsy all the time. I really love their products. But I may just buy them second-hand in the future or on eBay.