AURELIA P.

I ordered, paid for and returned a bidet. Thereafter found a higher rated bidet cheaper, same website. The item was returned, tracking # provided. On initial call the service agent confirmed that Amazon had received the returned, however, the staff in the warehouse failed to enter in the computer that the returned item was received. I received an email stating that the item needs to be returned or they will re-charge my CC, as I know 1000% that I returned the bidet, I deemed no further action was required on my part. Amazon re-charged my account for an item I returned. Upon calling in I am told that I need to fill out all these forms. Long story short Amazon owes me $56.00+ for a returned Bidet. Further Customers pay for 2 day shipping via Prime and yet, most item arrive weeks later, sometimes months. There is no follow up from Amazon. That Company has obviously gotten to big for its britches and needs to be taken down a notch or 10. I am not one for being Shafter or as they say screwed over. I demand my money back or the item returned.

Unfortunately for me, I placed an online order to the CDN Tire in Rockland (as that location was the only store with this product). Upon arriving for curbside pick up, I waited 20 minutes for a staff member to show up. He did not have his barcode scanner, as a result, he manually wrote down the items. Needless to say, I did finally receive my purchased items. That young man was very nice/polite. Some of the items were not to my liking, so I went into the store to return them. The Cashier Paula, rude, unhelpful, minimal Customer Service skills if any. First, she accuses me of opening the package, I explained to her that I moments ago picked up this order as-is. She once again stated that she cannot refund me because I open the package. She basically called me a liar. The next issue arose because the young man servicing the curbside did not have his scanner, and therefore did not close the order, meaning that no refund is possible until the order is closed, and here is the kicker, none, not a Supervisor, Manager knows how to close the order, and that I would have to travel 1 hr. Back to the store to have the issue resolved. Unfreaking believable. I am now at my boiling point. Only with my persistence was this fiasco rectified. There is much more, but I will leave it here.
If the option of 0 stars was available, it would apply here. The Managers, Supervisors, and staff, all need to be re-educated and taught how to service customers, who without they would not exist.