Auny F.

This was the worst experience I have ever had to deal with a travel company. I book a hotel room through orbitz at a super 8 hotel in Virginia for three nights. My flight was delayed so I contacted the hotel super 8 and orbitz right away after being airborne. Orbitz state that the they needed to get approval from the manager at super 8, which made no sense due to me paying orbitz as a third party. Orbitz stated they would not be about to get back to me in 24 -48. Yet I need a hotel room right after my flight landed. After making it to Virginia I contact orbitz again to see if they would credit me back for the flight delay. Again they stated they needed to contact the manager at the super 8 for approval, still not understanding since they are the ones that took my money. Orbitz representative Ron states, will the policy under your in itinerary states no refunds or changes. Responding by saying that my flight being delayed was out of my control, which he proceeded in telling me to go still check in at the hotel. He also contacted the hotel serveral times trying to speak to the manager, which the manager at the super 8 hotel was not there again. Making it to the hotel, I was spoken to rudely by the super 8 front office employee Karen. Karen proceeds to tell me that the night my flight was delayed, my whole reservation was cancelled since I did not check in the first night. She also states the hotel Super 8 only charge me for the first night. Shock by her statement, I explained to her that I contact not only the hotel super8, I had also contacted orbitz right after finding out about my flight. Also within that call no mention to me that my reservation was cancelled. Not orbitz or super 8 hotel in Virginia, Hampton off of Jefferson. After finding this out i contact Orbitz, which I continue to stay on the phone with them for 3 hours. Nothing was done about my room situation or how I was treated within those 3 hours, which orbitz mentions again they need the managers approval and they will contact me back in the morning. Drained I had to drive around the area looking for a hotel for the nights I would be their. Not receiving a reponse the next day. I proceed to call again, which I was put off again. Making it back from my trip, I receive an email from Orbitz stating that it is nothing they could and they can not refund me my money back. So not only, did I not receive a call back when they said they were going to contact me they did not give me none of my money back. Also finiding out that hotel super8 only charge me for one night, I had to call again to what is going on. Again they proceed to tell me they wil have to wait to contact the manager at the hotel for that information. Still highly upset, I moving for to not only reporting them, but also seeking legal to proceed to get my money back at a hotel I never stayed at. I wish I could give them 0 stars on here.