I never write reviews but I feel compelled to write this one. I was in search of an inexpensive Refurbished Great condition Macbook, I have gotten one before so I knew it was possible. IE I ended getting one on Walmart.COM W/ A 3 YEAR WARRANTY If anyone is interested. Anyway I found this site and I bought one, I immediately was charged and got the receipt sent to my email no problem. I noticed a week goes by I still haven't received any shipping. I called them they said I will get my item in 3 weeks, that wasn't specified on the site. I said ok, instincts told me to double check the reviews which I should have done in the first place, I saw a bunch of horror stories, so I called them right away before the item was shipped and requested a refund. They tried to convince they can said me another one because the one I ordered is on back order, I basically said no sir give me my money. I made sure I didn't get off the phone until they issued a refund confirmation to my email, just in case there was some funny stuff I could show my bank. The refund said 2-5 business days, yesterday was the fifth day no refund. I called them, they said because the" item was never sent I was never charged" I said sir I am looking at the charge right here, they said take it up with my bank. I hope this story helps, I went to Walmart.COM got a 3 year warranty and my computer within 5 business days. The irony is I am typing on the computer right now to give this review.