Ashley S.

Very understanding!

DO NOT ORDER FROM THIS COMPANY. My prom experience was ruined due to this company. I ordered my dream dress months in advanced and paid for "express tailoring", just to ensure that it will arrive on time. The first time I ordered it without the express tailoring and the expected arrival date was a day after prom. I changed my order and even emailed them to ensure that it will get here on time. They told me it would be there at least a week before my prom date. I checked the mail everyday. I continued to email the company, since that was the only form of information I had for them. They lied and kept telling me it was on the way. I wondered why it was taking them so long to respond to one simple email. Until finally a day before prom, I received an email saying that they regret to inform me that it was JUST shipped out and should be there in a few days. I was devastated and demanded a refund. I told them they can keep the dress; I don't need it after my prom date. They said, "well maybe you'll consider using it for another event" or they can give me a coupon for my NEXT order. I told them I would never do any form of business with them ever again. I had to threaten them by destroying the reputation of their company in order to receive a guaranteed refund, upon their arrival of the original dress. I had to find a new prom dress a day before my prom! Nothing special was left by that time. The dress finally got here a week or two after. The dress came after the expected arrival date WITHOUT express tailoring. It was hideous! It looked like a cheap imitator of the picture! I wouldn't be caught dead in that terrible dress. I sent it back as soon as it got to my house. I just don't want anyone else to go through everything that I had to endure. Then from there they took a while to refund my money, even after they received the dress. Micwell has terrible customer service and was the worst company that I have ever experienced! If you've already ordered, cancel it! I learned my lesson.