Ashley S.

Stay away from homeaway. I have used their service for years and never had a problem until recently. Just had a terrible experience with renting a property with their service. Basically the owner took a portion of my security deposit and made up reasons for the charges that were outrageous. I complained to the owner with no response and I complained to homeaway. They claim to have looked into it. Homeaway sent me an email basically siding with what the owner said with no proof or itemized list of costs for supposed damages/fees. I paid fees for homeaway's service, cleaning fees to the owner and then got charged a portion of my security deposit. The owner charged me ridiculous fees for extra toilet paper, supposed broken shower curtain liner, more cleaning fees and trash fees with no previous agreement to pay extra fees for toilet paper and trash. They charged me a lot for this. I posted a review with my experience and my honest opinion on the house and they have not posted it. They do not protect the traveler, but they'll take your money and claim to.

Excellent service, prices and shipping time. Will continue to use them for all my pet medical needs.