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I ordered two items on August 1st. It is now August 15th and only one item was delivered and its the WRONG item. I ordered a print of a baby bear and what I received is a horrendous cartoon drinking alcohol. You can check the picture attached. I contacted them immediately and still have not received a response. UNBELIEVABLE. The other item I ordered I still have no update on when I am ever going to receive it. It has ye to ship. I love their website and I am so upset at the lack of customer service and respect they have for their customers.
* Dot & Bo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Ashley,
Thanks for reaching out and taking the time to share your experience! We can't apologize enough that you received the wrong item and for the delay in response. It looks like our team did reach out the same day you initially wrote in, but to an inaccurately entered email address, so correspondence did not arrive to you until after we received your message here. We are happy to hear that you were able to work with our Customer Relationships team to receive the correct order and can’t thank you enough for your patience as we worked to resolve this for you!
Should you require further assistance, please do not hesitate to reach out to us at any time!
Warmly,
Dot & Bo Community Management