asdfadf s.

The worst experience of my life. I wasted an entire day dealing with these a***s.
I made sure to buy the most expensive insurance due to the fact that this is the first time I drive on the other side. 20 mins away fry from the rental office (Judd Street), I popped a tire (11AM). I reached out to the emergency number they gave me and I was informed that I was not covered by insurance (seriously!). I tried calling Easyrent, and they were not responding. I called the broker, and they told me to call the cops to get the car since it was illegally parked. I called the cops, and they told me that they are not responsible for towing cars. After 2 hours of trying to get hold of someone, I decided to abandon the car and take the train back to the office. When I got there (3PM), the office was closed. I was knocking at the door, ringing the bell, calling their phone, and no response. Another customer showed up to return the car, but he could not. He told me that they are only after customer credit cards. He had been charged for "damaging" the car in the past and he wanted to confirm with them that it was not damaged this time. An hour later, we headed to the hotel where they park their cars. The guy there called the person in charge and then they sent another guy to go get the broken car. The only thing they worried about is getting a ticket for being illegally parked. They did not worry about me wasting time, nor my wife who checked out from the hotel and had no money to buy herself food. On the way to the car, their driver told me to never rent from this company. According to him, the only thing this company worries about is collecting money. They never maintain their cars (both cars I got had the engine light on), and they several times while being rented. After speaking to the manager over the phone, they decided to give me another car which I picked up around 7PM. I wasted an entire day trying to solve a problem that could have been solved in a few minutes if this company was reliable and professional. When I asked them for a refund, they denied my request and got very rude and aggressive at the office. Because if this issue, my entire trip to England was down and decided to never go back to England.
Bottom line: make yourself a favour and stay away from them.