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ASDASD A.

Contributor Level

Total Points
80

1 Review by ASDASD

  • WebVitamins

10/23/15

Avoid buying from them!. I purchased an item from their website on Sep. 18th. It says in their site that it ships in 2 days, which is the first incorrect information. Item was shipped on Sep. 25th, i. E. a week later. I received it on Oct 2nd, i. E two weeks later. When we opened it, noticed that it was capsules and not tablets and it was 60 counts and not 90 that was described on your site. I called immediately and your representative accepted that it was all your faults and promised to call me back on Monday, 10/15, with a solution to the issue. She never did call back. I called again on Tuesday and again another promise to email or call with a solution. It was not difficult to guess that there is no costumer care at their costumer service department and apparently nobody has the power to decide on anything. All whom I spoke to needed to check with someone else first. I called again on Friday 10/9 and finally someone had an idea to issue a return label and have it shipped to me. Just guess again, a simple return label was shipped. Finally the label arrived on Oct 20th and I stuck it on a box and rushed to USPS office. Another surprise: The label was valid only on Oct 9th and not on 20th. How amazing!

None of their representatives gave me the option of sending me the right item, which I had already paid for, and a valid return label to send your item back.

I will never buy from them again nor recommend anybody.

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