A S.

Do not use this service as they are not trustworthy and liars that do not take responsibility for errors. Book a hotel through a search for a hotel in one location with the search bringing up all the hotels in my location and one placed in the mix that was on the other side of the U.S. I booked that hotel thinking that it was in the appropriate area of my search. After paying and discovering the search was wrong on the part of the third party site, I contacted the hotel which clearly stated Trip.com only had the authority to cancel the reservation only to find that trip.com stated the hotel was the authority. I made 5 calls to trip.com with 4 hang ups and then reached a representative that could barely speak English. Was told they would check with the hotel, a bold face lie so placed a hold on payment with my credit card! Trip.com had refused to take responsibility for the problem! DO NOT USE THIS SERVICE AS IT IS UNRELIABLE AND A SCAM! DO NOT