Arthur S.

I have been a customer of Swanson for over 20 years. Today will be the LAST time I ever go to their web site. Over the last 10 years I have experienced several times price changes from when I place my order to when I actually pay for the item, on their subscription orders, and in their promotion orders. Pea protein from 16.24 changes to 24.99 at check out. Their shipping charges vary constantly as to when you qualify for free shipping. Their use of and promoting Shop Runner to receive free shipping only to find out it is free after you purchase a membership.

My advice order at Amazon. Better prices, better customer service, and reputable company.

Personally, I have for the past ten years consistently used Amazon as the company that sets the standard for customer service. I now know that honor now belongs to Chewy.com. December 22 my wife and I placed our Coton de Tulear, Cozy to rest. He was sixteen years old. It was very peaceful, and he had the opportunity of being in my wife's arms in his home. His transition was provided by Lap of Love and Dr Tiffany.
I had three weeks previously placed a large order for him. I called Chewy.com and informed customer service that he no longer needed the items. The representative knew immediately what I meant. She said I would receive a complete refund and made a point of saying not to ship anything back. The Humane Society of Greater Miami North welcomed everything. Two weeks later I received a vase of flowers with a very personal condolences card. In all my years I have never had a company go more out of their way and making such a horrible time less stressful.
Someday we will get another dog and I can guarantee you that I will purchase everything and anything from Chewy.com

Cozysdad