Armilla L.

I WISH I COULD GIVE IT 0 STAR.
I ordered 2 MAC diva color lipstick, and receive to MAC Yash color lipstick. Check my order status to see why is it sending me yash rather than diva... On the order info page it was also changed to yash... at first, I was like, did I accidentally made a mistake and purchase the wrong color? So I went to my email check the confirmation email that was sent to me when I ordered, the color I ordered is clearly DIVA not YASH on the confirmation email, (I have a hobbit of taking screen shots on items I purchase) went to check the screen shot, it definitely didn't have the yash, and it was diva that I purchase. Check my email again to make sure if I may miss any email from belk about changing my color, no email no notification. Went to the Online chat, the customer service says that it is not possible that belk change my order. I told her that I could forward the confirmation emails I receive about it. She gave me the belk service email... but after that, no replies, no apologies, nothing.
ISN'T IT ILLEGAL TO CHANGE A CUSTOMER'S ORDER WITHOUT THEIR PERMISSION OR NOTIFICATION?