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This company advertises its services at though you will have access to all these great tools for tracking and monitoring phone usage. The is simply NOT the case, and when you reach out to them (cannot get them by phone of course) vie e-mail they provide no help AND very short AND RUDE answers. After multiple attempts try and fix it on my own all I was able to do was track a phone call log. For $149.99. Both the product and customer service are - as you can read in other review - COMPLETELY USELESS!
This product and service are worthless, which, I know, is simply re-iterating what the last 6 or seven reviews have said. They are all correct. You will get locked out every other day and their solution is to either speak with Apple (because it is apparently not Teen Safe's fault) or walk through the process of un-installing every device you have on the account and then re-installing it. I have done this process 3 times, only to have it work for 2 days and then get locked out again.
Do not bother with this service until they are able to figure out what the real issue is. It will just cause you frustration and wasted time and you will still get charged for it.
I have since cancelled my account and will be looking for another option. 1-star rating is actually too high.
We understand that you are frustrated. We also appreciate the time and effort you spent in efforts to resolve and are also frustrated that our iOS service has been affected. Our team is working long hours to resolve this industry-wide issue affecting the successful monitoring of iPhones. We do not have this issue with Android.
Since early March we have been reporting several instances of Apple locking iCloud accounts. Apple locks iCloud accounts with no patterned or reason. They can lock instantly, or on one of several locking cycles which range from seconds to days. This is an industry-wide issue affecting everyone.
Apple followed the threats by hackers to wipe millions of iCloud accounts and the CIA documents publication by WiliLeaks about critical iOS vulnerabilities. These security measures provoked repeat Apple iCloud account locks of the majority of iOS devices users.
Please know that our team is working hard to resolve and is confident in finding a fix shortly.
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Hi Armando,
We are extremely sorry to hear about your unsatisfactory experience with Xnspy. However, we would like to mention a few things: We do have a 24/7 online chat support available which you could make use of to resolve your issue. Apart from that, we take complete pride in our product; for one, we have a great Dev team that works around the clock to ensure our users get the best monitoring experience and that their issues are resolved in 48 working hours.
We have very categorically mentioned every tiny bit of detail regarding product features and how the app works. We try to be as transparent as we can. Still, sometimes, users tend not to read the prerequisites of using Xnspy before making a purchase.
If you haven’t been able to use all of the features that come along your subscription, there could be some bug that we can fix easily. Kindly provide us your ticket number so we can further look into the issue.