Ariel B.

I paid for the resume & and cover letter re-write. After their very comprehensive review of my resume, I decided they may be worth a shot. By the way they have a zero refund policy, so once its gone its gone. In their questionnaire they ask you to provide links of jobs that you are applying for - my writer didn't even look at those links until I asked her to. I explained that I was trying to make a career change and she kept highlighting the wrong industry and skills. The cover letter was boring, drab and too long. Also it has all the phrases you could google - noting to make your accomplishments stand out - so BORING! I didn't get the second re-write because the process timed out while I was trying to figure out how to communicate to the writer that she was going the wrong direction AGAIN. I had more interest off my old resume. My interviews have come from personal connections. Their claim of getting you through the computer sorting system it just doesn't work or I had their worst writer.

If a company & manager can't admit they failed to meet their own standards and holds their own customers in contempt, they are not worth doing business with. I used to be a regular at this Big-O until I had the unfortunate customer experience of dealing with Burt. I had the gall of questioning Burt regarding the price tag on a repair quote but because I was in a bind decided to go ahead with the repair anyway. The next morning, the vehicle's warning lights indicated that they failed to complete the job by replacing the fluids - though they charged me for the fluids and $93/hr for "quality" service. Since it was 5am, I had to find a gas station to purchase & put in the fluids myself. When I called the next week to complain, Burt brushed off my complaint as no big deal and literally said "Is that all you're calling about?" I explained that I was charged for something not received and he told me I had a chip on my shoulder from the first price quote but that he would refund the $10 for fluid. Then he went on to defend the cost & quality of their service and parts. Apparently, errors are acceptable at this Big-O.