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A R.

Contributor Level

Total Points
161

2 Reviews by A

  • INTO THE AM

8/19/23

DO NOT do business with this company. The shirts are all sized one size too small & made of very cheap material. When you want to return them, they charge you a 21% handling fee. It's a complete scam.

Service
Value
Shipping
Returns
Quality
  • Steve Madden

4/11/23
Verified purchase

Should have spent a little more and gone with a high quality brand. Bought sneakers for my daughter which she received at Christmas. After wearing them a handful of times, they have fallen apart. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. Note to self for future shoe buying decisions. Probably best to avoid this brand given the obvious lack of quality.

Service
Value
Shipping
Returns
Quality
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Steve M. – Steve Madden Rep

Hi there!

We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this.

Sincerely,
Steve Madden Customer Service Team.

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