The items I purchased arrived even better than described. Prices were even less than local thrift stores without having to leave the house. All of my clothing items looked brand new, and the packaging was just right-not too much, not too little. This is my favorite new site to shop for pre-loved clothing. Would love to see more functionality on the mobile app (the ability to see and track placed orders) and a few more pictures of the items particularly of the brand/fabric content tags. Also, the search function/item specifics/titles could be a bit more specific to make sorting/searching for items easier. Very happy with my purchase and will shop here again!