April F.’s Reviews of Adore Me & more

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Adore Me

Lingerie

“Cancelled my order because it was too large! $300? Ridiculous”

3/11/21

Verified purchase

I ordered an order and it should have been received be Feb 4th. They cancelled my order, without notice, until I called. Then they told me it would take 2 days to get any reply on why my order was cancelled. Then "Rosalinda A" kindly hung up on me because I asked her to reorder my order. She talk over my husband, then my self for a good 10 minutes. Terrible TERRIBLE customer service! We will NEVER order form them again. And the idea of doing an elite box... laughable!
I was wanting to start the subscription service, but I can't imagine they would ship that since alita generally over $300!
Mind you, it was for Valentine's Day! I asked to replace the order and overnight it and they told me they don't have priority shipping! What?
I'm so frustrated with the customer service with this company it's ridiculous. The only thing that would make this somewhat right is to overnight our order. I was told they can't help with that and they will call me back in 2 days to let me know if I can re order? Make no sense. I will tell as many people I know about my experience. I will not give any good feedback for this!

Tip for consumers:
Steer clear of Adoreme! There are plenty of reviews.

Products used:
They cancelled my order because it was “too large”

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Thank you

Sandra N. – Adore Me Rep Over a year old

Hello April,

Thanks for your review,

We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.

We would want to look into your case specifically to address it with a suitable resolution. Unfortunately, we cannot identify your account through this application.

Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.

We look forward to hearing from you and earning you back your business.

XO,
Adore Me
help@adoreme.com