I was a premium subscriber, paying for spam protection until about 3 weeks ago, when my subscription ran out. It said I needed to contact them to renew it. I have emailed them twice about this in the past 2 weeks with no answer. I can no longer use Incredimail. I have over 20 email addresses for various businesses, and I receive 200+ spam emails a week, if not more. I cannot weed through all of this garbage now that my spam protection no longer works in Incredimail. I am switching to Mailbird and will give them a try. I have had multiple issues with Incredimail over the past 2 years, and each time I contact them, there is never a solution to the problem. Save yourself the trouble and get a better email program than this.