Anthony T.

My dispute has been closed by yourselves and you have found in favour of the seller. I would like to appeal against this decision. What this company is doing is a scam. After some research I have found out on the PayPal Community Forum and Facebook that there are numerous other buyers in exactly the same position as myself, where disputed cases are closed and the buyer becomes the looser. This company is blatantly operating a Bate and Switch scam i. E. advertises one thing post out a cheap item. In this case the item should have been a rechargeable electric car tyre pump, what they actually send is a cheap plastic hand bicycle pump of less than £2 in value. They are relying on PayPal to insist that the item is posted back therefore most buyers will not bother due to the high cost of returning the item, and therefore the buyer does not get a refund. PayPal is therefore complicit in the scam unless PayPal issue a refund immediately and recover the money from the scammers. Some buyers have paid for the return and still not got a full refund the company said the returned item was damaged or not received. I have found a lot of other buyers who had also purchased the electric car pump and they got exactly the same bicycle pump, it's no accident, it is intentionally done. I had been advised by the Royal Mail there were issues with lateness and items not getting signed for in the current Covid 19 Pandemic on international postage.

There is another group of buyers, which have purchased from the same company, pools for their dogs to bathe in, they have ended up receiving pools that would only fit a Barbie Doll. I have the seen pictures. There are many other instances with other products.

I would also like to bring to your attention the buyer protection issued by paypal which states Buyer Protection ensures you get what you pay for. When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. If an order doesn't arrive or match the seller's description, we'll reimburse the full cost for eligible purchases. I have checked, I qualify for Paypal Buyer Protection and the product sent was not as described. (SNAD). It's also worth noting I had no knowledge, and was never told during this process about PayPal possibly funding the return cost.

There is a lot of bad feeling from other users, as to how PayPal fail to support buyers when a company continues to operate fraudulently. I have been using PayPal since it started and now I am very disappointed and unhappy with the way I have been treated in this matter. I am also unhappy that PayPal appears to be complicit in such a scam. I currently use PayPal for all my purchases and quite a lot of EBay sales, but if this is not resolved satisfactorily within the next 14 days I will withdraw my PayPal balance and close my account. I will also Escalate this matter to the FSA and speak to the Citizens Advice Bureau about taking this matter further.