Anthony S.

I wrote this E-mail to ACORN awhile ago. Still no response: Dear ACORN:

I am not a happy customer. I placed an order via mail on November 18th for a Irish Walking Sweater that cost me $169 (including shipping). A few weeks ago, I received an E-mail informing me that the sweater was back-ordered and I would get it by Christmas. Last week I called a customer representative who told me it was in transit and I would have it by today, Tuesday, December 22.

So far, the UPS, the FED Ex and the USPS have come down my street and no sweater. I just called an ACORN customer representative again who now tells me that the sweater was back-ordered for a second time and I would not be receiving the sweater until January 15h, the earliest.

I sent an E-mail to you ab out 10 days ago inquiring about the arrival of the sweater. You have not replied. You never informed me about the 2nd back-order. Instead I am re-assured that it is in transit to be delivered by today. Have you noticed the date? Today? It is December 22 and this sweater is a Christmas gift. I certainly ordered it in a timely fashion - November 18th, and you certainly took my money in a timely fashion. I am very dissatisfied with your customer care. You have not been upfront with me nor responsive the way any retail business should be to a paying customer.

Anthony J. Sclafani